Staples is the best place in my opinion for electronics, I've purchased quite a few pc's, laptops, etc. there, Babcock and Palm Bay Rd. Staff members are always helpful and take their time answering questions and making suggestions.
Bad customer service.I had a bad experience with one of the managers. I have done customer service training, and he achieved a questionable victory, it is known as winning the battle and losing the customer for life. I returned sealed unused product that was in perfect condition and actually not very expensive. I did not have a receipt because my Dad had bought it, and he died. It was however product currently sold, that was made by Staples, so there was no question that it was their product. The manager told me that at some point, that product had been sold as two for one, buy one, get one free, so I thought, fair enough, I'll return it at half price. He then proceeded to tell me he had to get my information to process the return. He kept me there for a long time while he took down my driving license, name, address, phone number etc, and put all the information in his computer. After all that he told me that he had to assume that two had been paid for, and that these were the two free ones, therefore the refund was zero. I have never heard such a crock. He wasted my time so he could flag me. Well, he won, cos he could, but he lost my business for life.
My elderly father went in to print something out. They charge by the minute to use their computers. While he was looking for help, the counter kept going. In spite of the fact that he clearly didn't know what he was doing, the total cost came to over $10 to print one page! Shame.
Good Customers services,they help all they can. It id pricy,but,every were those kind stores, are the same or .worse. We returns couple things,no working good,and Manager and employs,was good,no problems or questions ask. We will visit a gain!
The girls in the printing Department are fabulous incredibly helpful and polite so are the guys. Always take care of you in a speedy manner.
Staples is a US Electronics Store based in Palm Bay, Florida. Staples is located at 1595 Palm Bay Rd NE, Palm Bay, FL 32905, USA.
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